Privacy Policy

Last updated: May 5, 2026

Sol de Oro operates this store and website, including all related information, content, features, tools, products, and services, with the goal of offering you, as a customer, a personalized shopping experience (the "Services"). Sol de Oro is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us. In case of conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been anonymized so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences derived from such information, depending on how you interact with the Services, where you reside, and as permitted or required by applicable law:

• Contact Data, including your name, address, billing address, shipping address, phone number, and email address.
• Financial Information, including credit card, debit card, and bank account numbers, payment card information, financial account data, transaction details, payment method, payment confirmation, and other payment data.
• Account Information, including your username, password, security questions, preferences, and settings.
• Transaction Information, including items you view, add to cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us, including information you include in communications you send to us, for example, when submitting a customer service inquiry.
• Device Information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage Information, including information about your interaction with the Services, such as when and how you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, for example, when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers, when we contract them to enable certain technologies and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Provide, Personalize, and Improve the Services. We use your personal information to provide you with the Services, including fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to improve and tailor the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart and other activities on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and protect our services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other login details with third parties.
• Communication with You. We use your personal information to provide you with customer support, respond to your requests, provide you with effective services, and maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or governmental authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With marketing and business partners to provide marketing and advertising services. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our marketing and business partners will use your information in accordance with their own privacy policies. Depending on where you reside, you may have the right to tell us not to share information about you to show you targeted advertising and marketing based on your online activity with different merchants and websites.
• When you instruct, request, or otherwise consent to the disclosure of certain information to third parties, such as to send you products or through the use of social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In the context of a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligation (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable service terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services in order to provide and improve them for you. The information you submit to the Services will be transmitted and shared with Shopify, as well as with third parties who may be located in countries other than yours, in order to provide and improve the Services. Additionally, to help protect, develop, and improve our business, we use certain advanced Shopify functionalities that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these advanced functionalities, Shopify may make use of personal information collected about your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. For more information on how Shopify uses your personal information and the rights you may have, you can visit Shopify's Consumer Privacy Policy. Depending on where you reside, you can exercise certain rights regarding your personal information here: Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee or are responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of such third-party platforms without limitation as to its use by us or third parties. The inclusion of such links does not, by itself, imply any endorsement of the content of such platforms or their owners or operators, except as indicated on the Services.

Children's Data

The Services are not intended for use by minors, and we do not knowingly collect any personal information about minors under the age of majority in their jurisdiction. If you are a parent or legal guardian of a minor who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as such terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you submit to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The time during which we retain your personal information depends on different factors, such as the need to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in some cases, we may refuse your request as permitted by law.

• Right of Access / Knowledge. You may have the right to request access to the personal information we hold about you.
• Right of Deletion. You may have the right to request that we delete the personal information we maintain about you.
• Right of Rectification. You may have the right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Communication Preference Management. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights where indicated in the Services or by contacting us using the contact details provided below. For more information on how Shopify uses your personal information and the rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need to verify your identity directly with you. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we handle your personal information, please contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision by contacting us through the contact details provided below, or file your complaint with the local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside of the country where you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the relevant competent authority of the United Kingdom, as appropriate, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the available rights, please call us or send an email to mjoff44@gmail.com. For the purposes of applicable data protection law, we are the data controller of your personal information.